Shipping policy

4. Delivery and Responsibility

 

  • Deliveries are made to your home address between 9 AM – 8 PM on scheduled delivery days. Current delivery days are every Sunday and Wednesday.

  • You are responsible for ensuring someone is available to receive the meals. If no one is available:

    • Meals may be left at the doorstep unless otherwise specified.

    • We are not responsible for food spoilage or theft once the meal is delivered.

  • It is your responsibility to refrigerate or store the food safely after delivery.


5. Missed Deliveries to Residential Addresses

 

5.1. Delivery Confirmation

 

All home deliveries are considered complete when:

  • The delivery is made to the address provided at checkout

  • The meal is placed at the designated drop-off location (e.g., doorstep, porch, front gate), as indicated by the customer or our delivery protocol

  • A time-stamped photo is taken and/or delivery confirmation is sent via SMS or email


We are not responsible for lost or stolen items after a successful delivery has been confirmed.

 

5.2. Inaccessible Addresses

 

A delivery will be marked as missed if:

  • The address provided is incorrect, incomplete, or unrecognizable by GPS

  • The delivery driver is unable to access the property (e.g., locked gate, apartment building with no access code, security restrictions)

  • There is no clearly defined or safe place to leave the delivery

  • No drop-off instructions have been provided, and no one is available to receive the delivery in person (if required)


It is the customer's responsibility to ensure accurate and accessible delivery information is provided at the time of ordering.

 

5.3. No Refund or Redelivery for Customer Errors

 

Due to the perishable nature of our meals, if a delivery fails due to the customer’s error or inaccessibility, the order is non-refundable, and redelivery will not be attempted. This includes:

  • Incorrect delivery address

  • Inability to access a secure building

  • No one available to accept delivery if handoff is required

  • No safe or designated drop-off location


5.4. Company Errors

 

If a delivery failure is due to a verified company or driver error (e.g., delivery to the wrong address, system malfunction), we will:

  • Issue a full refund or credit, or

  • Offer a same-day redelivery (when possible and safe)


Decisions regarding redelivery are at the discretion of our operations team based on location, timing, and food safety compliance.