Refund policy

Refunds and Complaints Policy

 

8.1. Our Commitment to Customer Satisfaction

 

At Kiddo Cuisine, we are committed to delivering fresh, nutritious, and high-quality meals to students and Adults every day. If you are not satisfied with your order, or if an issue arises with your delivery or meal, we want to make it right as quickly and fairly as possible.

 

8.2. Refund Eligibility

 

Refunds or credits may be issued under the following conditions:

  • Meal arrived damaged or spoiled

  • Incorrect meal delivered (e.g., wrong item or missing item)

  • Delivery not completed due to verified company error


To be eligible for a refund or credit, issues must be reported within 24 hours of the scheduled delivery date.

 

8.3. Non-Refundable Situations

 

Refunds or credits will not be issued in the following cases:

  • Missed deliveries due to incorrect or incomplete customer-provided information (see Section 5)

  • Late cancellations made after the cut-off time

  • Student absences reported after order deadline

  • Subjective dissatisfaction (e.g., child didn’t like the taste), unless related to a verified food quality or safety concern

  • Unretrieved meals left outside for extended periods after confirmed delivery. If a meal is left unattended and is not retrieved within a reasonable window (typically within 3 hours depending on weather conditions), we cannot guarantee its freshness or safety. As a result:

  • No refund or credit will be issued for spoiled meals due to late pickup

  • customers are encouraged to collect deliveries promptly upon notification


8.3.1. Refusal to Follow Order or Delivery Guidelines

 

Refunds are not available if:

  • Customers fail to follow clearly stated ordering, cancellation, or allergy declaration policies

  • Complaints are made based on information that was available in our menus, FAQs, or Terms & Conditions but not reviewed by the customer


8.4. Requesting a Refund or Filing a Complaint

 

To request a refund or file a complaint, please contact us through one of the following methods:

Email: kiddocuisine9@gmail.com


Please include:

  • Order number

  • Date of delivery

  • Description of the issue

  • Photos


All complaints are reviewed by our Customer Service Team within 72 business hours, and you will be contacted with a resolution.